Shipping Policy for Quality Foods & Wines

At Quality Foods & Wines, we strive to deliver your order promptly and securely. Below, you’ll find important details about our shipping process, including shipping methods, costs, and delivery times.

1. Order Processing Time

Orders are processed and dispatched within 1-2 business days (excluding weekends and public holidays) after the order is placed. Orders received after 3:00 PM (GMT) on weekdays, or during weekends, will be processed the following business day.

Once your order has been dispatched, you will receive an email notification with tracking information.

2. Shipping Methods & Delivery Times

We offer various shipping options to meet your needs. Delivery times are estimates and can vary depending on the shipping method chosen and your location.

• Standard Delivery (UK):

  • Delivery within 3-5 business days after dispatch.
  • Free on orders over £50; £4.99 on orders under £50.

• Express Delivery (UK):

  • Delivery within 1-2 business days after dispatch.
  • £7.99 for all orders.

• International Delivery:

  • Delivery times vary by country, typically between 5-10 business days depending on the destination.
  • Shipping costs will be calculated at checkout based on the destination and weight of your order.

Note: Delivery times may be extended during busy periods, such as holidays or promotional events.

3. Shipping Costs

Shipping fees are calculated based on the size, weight, and destination of your order. You will be able to view the exact shipping costs before completing your purchase during the checkout process.

• UK Shipping: Free Standard Delivery on orders over £50.
• International Shipping: Costs will be calculated at checkout.

4. Delivery Locations

We deliver to most locations within the UK and internationally. However, some areas may not be eligible for delivery due to restrictions or courier limitations. If we are unable to ship to your address, you will be notified during checkout.

5. Delivery Partners

We use trusted delivery partners to ensure your items arrive safely and on time, including:

• Royal Mail
• DPD
• DHL
• Hermes (for certain regions)

For international orders, we may use additional carriers depending on the destination.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes tracking information. You can use this information to track your delivery through our courier's website.

7. Failed Deliveries

If a delivery attempt is unsuccessful (e.g., due to an incorrect address or recipient unavailability), the carrier may leave a delivery attempt notice or return the package to us. In such cases, we will contact you to arrange redelivery, but additional shipping fees may apply.

8. Custom Duties & Taxes (International Orders)

For international orders, please be aware that your country’s customs office may impose duties, taxes, or fees upon delivery. These charges are the responsibility of the recipient, and we recommend that you check with your local customs office for more information before placing an order.

Note: If you refuse the delivery due to customs fees, the returned item will be subject to a shipping fee deduction from your refund.

9. Packaging

We take care to ensure your items are securely packaged to prevent damage during transit. However, if your items arrive damaged or defective, please refer to our Damages and Issues section below or contact us immediately.

10. Shipping Issues & Customer Support

If you experience any issues with your shipment, such as delayed deliveries, lost packages, or incorrect items, please contact our customer support team immediately at support@qualityfoodsandwines.co.uk. We will work with you to resolve the issue as quickly as possible.

11. Special Delivery Requests

If you have any special delivery requests (e.g., specific delivery time or location), please contact us before placing your order. We will do our best to accommodate your needs, but please note that not all requests may be possible due to courier limitations.

12. Changes to Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page, and the revised policy will be effective as soon as it’s published.

Contact Us

If you have any questions about our shipping policy or need assistance with an order, please contact us at:

Quality Foods & Wines
123 High Street,
London, UK
Email: support@qualityfoodsandwines.co.uk

By using our website and placing an order, you agree to the terms of this Shipping Policy.