Terms & Conditions

Terms & Conditions for Quality Foods & Wines

Welcome to Quality Foods & Wines! By accessing and using our website, placing an order, or otherwise engaging with our services, you agree to abide by the following Terms & Conditions. Please read them carefully before using our website or making any purchases. These terms govern your use of the website and form the basis of your agreement with us.

1. Agreement to Terms

By using the website www.qualityfoodsandwines.co.uk (the "Website"), you agree to these Terms & Conditions in their entirety. If you do not agree with any of these terms, you must refrain from using the Website. We reserve the right to modify these Terms & Conditions at any time, and such changes will be effective when posted on this page. You should review this page regularly for updates.

2. Use of the Website

You agree to use the Website in compliance with all applicable laws, and you are solely responsible for your actions while using it. Specifically, you agree not to:

Violate any local, national, or international law.
Use the Website to transmit harmful or malicious code (e.g., viruses, malware).
Use automated systems or software (e.g., bots, spiders) to access or scrape content from the Website.
Engage in conduct that may disrupt, damage, or interfere with the operation of the Website.

3. Products and Availability

Product Information: We strive to provide accurate and up-to-date product descriptions, including price, availability, and specifications. However, errors may occur, and we reserve the right to correct them at any time.
Product Availability: All orders are subject to availability. If a product you ordered becomes unavailable after purchase, we will notify you and provide the option to cancel or substitute the product.
Pricing: Prices displayed on the Website are in GBP (£) and are subject to change without notice. Any changes to the price of an item will be reflected in your order before payment is processed.

4. Orders and Payment

Placing an Order: By placing an order through the Website, you offer to purchase the products listed in your order subject to these Terms & Conditions. All orders are subject to acceptance by us, and we may refuse or cancel orders for various reasons, including but not limited to product availability, payment issues, or suspected fraud.
Payment: We accept a variety of payment methods, including credit/debit cards, PayPal, and other payment options. Payment is due at the time of order, and your order will not be processed until we receive payment.
Order Confirmation: After you place an order, you will receive an order confirmation via email. This email is not an acceptance of your order but a confirmation that we have received it. Acceptance of your order occurs when we dispatch the items to you.
Payment Authorization: Your payment will be processed upon receipt of your order. In the event of a payment issue, we will contact you to resolve it before processing the order.

5. Shipping & Delivery

Shipping Methods: We offer various shipping options, including standard and express delivery services. You will be able to select your preferred shipping method during the checkout process. All shipping fees will be calculated based on the destination and order size.
Delivery Times: Estimated delivery times are provided at checkout but are subject to delays outside our control, including carrier delays, weather conditions, or customs processing for international orders.
International Shipping: We ship to most international locations. Additional customs duties, taxes, or import fees may apply to international orders and are the responsibility of the customer.
Delivery Failures: If a delivery is not received due to an incorrect or incomplete address, we will not be responsible for any costs or delays incurred.

6. Returns & Refunds

We offer a return policy that allows you to return eligible items within a certain period. For more information, please refer to our Return Policy page. Specific terms for returning items include:

Eligibility: Items must be in original, unused condition and must be returned within the designated return window (typically 30 days).
Refunds: Once your return is processed, you will be refunded to the original payment method. Refunds may take up to 10 business days to appear in your account, depending on your payment provider.
Non-Returnable Items: Certain items such as perishable goods, personalized products, and sale items are not eligible for returns or refunds.

7. Intellectual Property

All content on the Website, including but not limited to text, images, logos, trademarks, videos, and designs, is the property of Quality Foods & Wines or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works of any content from the Website without express written permission.

8. Privacy & Data Protection

Your use of the Website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Website, you consent to the collection and use of your personal data as described in our Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by law, Quality Foods & Wines is not liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, data loss, or damage to reputation, arising out of or in connection with your use of the Website or products purchased from us.

Our total liability for any claim related to the Website or our products is limited to the amount you paid for the specific product or service giving rise to the claim.

10. Indemnity

You agree to indemnify, defend, and hold harmless Quality Foods & Wines, its employees, affiliates, and partners, from any claim, loss, liability, or expense (including reasonable legal fees) arising from your use of the Website, violation of these Terms & Conditions, or infringement of any third-party rights.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of the United Kingdom. Any dispute arising from these terms or your use of the Website shall be resolved in the courts of the United Kingdom.

Mediation & Arbitration: If you have any concerns or disputes with us, please contact us first. We are committed to resolving any issues amicably. If a dispute cannot be resolved through negotiation, it may be submitted to mediation or arbitration in accordance with applicable UK law.

12. Force Majeure

We will not be liable for any failure or delay in performance of our obligations under these Terms & Conditions due to events beyond our reasonable control, including but not limited to natural disasters, strikes, power failures, war, or government action.

13. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remainder of the Terms & Conditions will remain in full force and effect.

14. Changes to Terms

We reserve the right to amend or update these Terms & Conditions at any time. Any changes will be posted on this page, and the revised terms will be effective immediately upon publication.

15. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please feel free to contact us at:

Quality Foods & Wines
123 High Street,
London, UK
Email: support@qualityfoodsandwines.co.uk
Phone: +44 (0)20 1234 5678

By using the Website, you agree to these Terms & Conditions. Thank you for choosing Quality Foods & Wines!